Guest & Customer Questionnaire Analysis
"Professional quality reports that are reliable, efficient and very cost-effective."
Many businesses have an in-house questionnaire program. Dealing with all that information can be difficult, especially when resources are limited. Is the person responsible for your questionnaires dedicated to the research or does it get in the way of their primary function? Are you getting the information you need and making the most of your current program?
H&HC can remove the burden of processing all that information and replace it with concise, comprehensive yet easy to read reports, that get right to the point.
- We process the questionnaires, applying a value rating scale to your existing responses and convert the outcome to satisfaction percentage scores for each question.
- Our reports provide a consolidation that allows you to benchmark departmental performance on a month-by-month basis.
- We even consolidate written comments by their relevant department, so you can track trends in what the customers are saying.